Thank you for shopping with Lai Mui Limited. We are committed to ensuring your satisfaction with your purchase of our headwear. If for any reason you are not completely satisfied, we ask that you carefully read our policy regarding returns, refunds, and shipping.
1. Returns Policy (14-Day Right of Withdrawal)
You have the right to return your order within 14 calendar days from the day you received your shipment. This “no-questions-asked” period allows you to inspect the product and ensure it meets your expectations.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Hats that show signs of wear, alteration, or damage will not be accepted for a refund.
2. Return Shipping Costs
Please note that the cost of return shipping is the responsibility of the buyer. Lai Mui Limited does not provide prepaid return shipping labels. We strongly recommend that you use a trackable shipping service and purchase shipping insurance for the full value of the item, as we cannot guarantee that we will receive your returned item.
3. Initiating a Return and Refund Process
To ensure your return is processed efficiently, please follow the procedure outlined below:
-
Step 1: Notification. Before shipping your item back, you must contact us to initiate the return process. Please send an email to vip@hatcrest.com with your order number and the reason for your return.
-
Step 2: Packing and Shipping. Securely package the item in its original packaging and include all accessories. Ship the package to the following address:
Lai Mui Limited
Attn: Returns Department
Room D1, 10/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui -
Step 3: Confirmation. Once your return is received and inspected, we will send you an email to confirm that we have received your returned item and notify you of the approval or rejection of your refund.
-
Step 4: Refund Issuance. If your return is approved, we will process a credit to your original method of payment.
4. Refund Timelines
Once a return is approved, the time it takes for the funds to appear in your account depends on the payment method used.
-
General Refunds: For returns approved under our standard 14-day policy, please allow at least 14 business days for the refund to be fully processed and for the funds to settle in your account. This timeframe includes the time it takes for our bank and your financial institution to communicate.
-
PayPal Refunds: For orders paid via PayPal, we adhere to a minimum processing period of 14 days. However, we are legally obligated to comply with PayPal’s policies, which in certain jurisdictions and under specific circumstances require a 30-day holding period before a refund can be finalized. Please be aware of this potential delay when choosing PayPal as your payment method.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a hat for the same model due to a manufacturing defect, please contact us at vip@hatcrest.com. For size exchanges, we recommend placing a new order for the desired size and returning the original item for a refund following the process outlined above.
6. Late or Missing Refunds
If you haven’t received a refund yet after the applicable time period (at least 14 days for standard methods or 30 days for PayPal), please first check your bank account again.
Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund, please contact us at vip@hatcrest.com.
7. Shipping Policy
Lai Mui Limited aims to process and ship all orders within 1-3 business days. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched. Delivery times are estimates and may vary based on your location and the shipping carrier. Please ensure your shipping address is correct, as we are not responsible for orders lost due to incorrect addresses provided by the customer.
For any further questions regarding our Shipping & Returns policy, please do not hesitate to contact our customer service team at vip@hatcrest.com or by phone at +852 6644 4485.