1. introduction
welcome to hatcrest.com. these terms of service (“terms”) govern your use of our website and the purchase of products, specifically hats and headwear, from us. this website is operated by Lai Mui Limited (“we”, “us”, or “our”). by accessing or using this site, you agree to be bound by these terms. if you do not agree to all of these terms, you may not use this website or purchase any products.
2. general
we reserve the right to update, change, or replace any part of these terms at any time. it is your responsibility to check this page periodically for changes. your continued use of the website following the posting of any changes constitutes acceptance of those changes.
3. products and pricing
we make every effort to display as accurately as possible the colours and images of our hats that appear at the store. we cannot guarantee that your computer monitor’s display of any colour will be accurate. all product descriptions and pricing are subject to change at any time without notice, at our sole discretion. we reserve the right to discontinue any product at any time.
4. returns and refunds policy
this section governs the return and refund process for hats purchased on hatcrest.com.
4.1. 14-day right of return (no reason needed)
you have the right to return any hat purchased from us within 14 calendar days from the day you received the item. this is a “no reason needed” return policy. to be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with all tags attached.
to initiate a return, you must contact us at vip@hatcrest.com to obtain a return authorisation. you are responsible for paying the shipping costs for returning the hat. shipping costs are non-refundable.
4.2. refund processing time (14-day minimum)
once your returned hat is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
if approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. please be aware that it takes a minimum of 14 days for the refund to appear in your account. this timeframe is standard for processing by banks and card issuers, and it is outside of our direct control.
4.3. paypal refunds
if you paid via paypal, your refund will be issued to your original paypal account. our standard refund processing time for paypal transactions is also a minimum of 14 days from the date we receive and process your return.
4.4. paypal and regional legal requirements (30 days)
due to the operational policies of paypal and specific legal requirements in certain jurisdictions, you may experience a delay in receiving your funds. in some regions, the law mandates that paypal refunds may take up to 30 days to process. while we issue the refund promptly, the final crediting of funds is subject to paypal’s systems and local banking regulations. we have no control over this 30-day maximum timeframe imposed by third-party payment processors.
5. payment terms
we accept various payment methods as indicated on our website. by providing payment information, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and shipping charges).
6. shipping and delivery
we will make every reasonable effort to ensure that your order is delivered within the estimated timeframes. however, we are not responsible for delays caused by customs clearance, weather, or any other events outside our direct control. risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.
7. governing law
these terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the hong kong special administrative region. any disputes arising out of or in connection with these terms, including any questions regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of hong kong.
8. contact information
questions about the terms of service should be sent to us at vip@hatcrest.com.
9. disclaimer of warranties; limitation of liability
we do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
we do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
you agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
you expressly agree that your use of, or inability to use, the service is at your sole risk. the service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
in no case shall Lai Mui Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.